Breakage during shipment

Anthony G. · 4th March 2020, 07:25 AM

These items are old especially for wood which is old and fragile, therefore it is easy subject to breakage and damage.

From the picture, I felt that the item can be packed better. I have 2 incidents to share as well.

1) I bought an old keris from USA and ship by UPS. They also claimed that they are not able to honor the damage due to poor dealer packaging (despite I bought shipping insurance). I just glue back the damaged part and dealer gave me some discount. The next purchase which he wrapped the keris with thick bubble pack and put in a box surrounded by 'air-bag'. That keris arrives safe and sound in one piece.

2) I made a Balinese warangka which is painted type. It is shipped to me and it arrives broken with chipped paint. The packaging is similar to what you have in this photo. What can I do except I 'cried'. I lost 360USD for that broken warangka. I have to spend money to make a new piece.

Green · 4th March 2020, 08:23 AM

Thanks Anthony G and Jean. I don't blame the seller because I've received many other items without damage when the package was even less strong than this before. My feeling is the courier people did not use proper procedure in handling fragile packaging this time.

I think I can still get the sarong repaired but that is not the point. I'm disappointed that fedex put the blame on packaging rather than admit their people's improper handling.

Rick · 4th March 2020, 04:50 PM

That's a familiar tactic for FEDEX.
I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers.

The painting arrived, frame smashed to bits; canvas okay.
FEDEX paid for a new frame after much hemming and hawing.
IIRC FEDEX told me that the person who shipped the item had to make the claim.
It was a process, but I got the frame replaced on their dime.

David · 4th March 2020, 05:40 PM

Was no additional insurance taken out before this sheath was shipped?

RAMBA · 4th March 2020, 08:45 PM

Seems like a truck has run over it!

Packaging seems more than adequate. Just careless "who cares" handling from the shipper.

4th March 2020, 07:25 AM	#1
Anthony G. Member Join Date: Mar 2018 Posts: 470	These items are old especially for wood which is old and fragile, therefore it is easy subject to breakage and damage. From the picture, I felt that the item can be packed better. I have 2 incidents to share as well. 1) I bought an old keris from USA and ship by UPS. They also claimed that they are not able to honor the damage due to poor dealer packaging (despite I bought shipping insurance). I just glue back the damaged part and dealer gave me some discount. The next purchase which he wrapped the keris with thick bubble pack and put in a box surrounded by 'air-bag'. That keris arrives safe and sound in one piece. 2) I made a Balinese warangka which is painted type. It is shipped to me and it arrives broken with chipped paint. The packaging is similar to what you have in this photo. What can I do except I 'cried'. I lost 360USD for that broken warangka. I have to spend money to make a new piece.

4th March 2020, 08:23 AM	#2
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 323	Thanks Anthony G and Jean. I don't blame the seller because I've received many other items without damage when the package was even less strong than this before. My feeling is the courier people did not use proper procedure in handling fragile packaging this time. I think I can still get the sarong repaired but that is not the point. I'm disappointed that fedex put the blame on packaging rather than admit their people's improper handling.

4th March 2020, 04:50 PM	#3
Rick Vikingsword Staff Join Date: Nov 2004 Posts: 6,347	That's a familiar tactic for FEDEX. I won a large oil painting on ebay; the Seller shipped it FEDEX; I cringed when I saw they were shippers. The painting arrived, frame smashed to bits; canvas okay. FEDEX paid for a new frame after much hemming and hawing. IIRC FEDEX told me that the person who shipped the item had to make the claim. It was a process, but I got the frame replaced on their dime.

4th March 2020, 05:40 PM	#4
David Keris forum moderator Join Date: Aug 2006 Location: Nova Scotia Posts: 7,227	Was no additional insurance taken out before this sheath was shipped?

4th March 2020, 08:45 PM	#5
RAMBA Member Join Date: Apr 2019 Posts: 102	Seems like a truck has run over it! Packaging seems more than adequate. Just careless "who cares" handling from the shipper.