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Old 18th July 2020, 05:33 PM   #20
kronckew's Avatar
Join Date: Mar 2006
Location: CSA Consulate, Rm. 101, Glos. UK: p.s. - Real Dogs Have Feathering.
Posts: 3,550

Yes, that casting seam clinches the argument. I hope that's your photo, not one of the vendor's - he might try saying you should have known from his photo...

The law in the UK gives you 30 days to return an item for refund,

From sale of goods act 2015:

"Under the Consumer Rights Act 0f 2015 you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly. This right is limited to 30 days from the date you take ownership of your product."

If it was an online purchase, you may have further rights.

Always buy by credit card where possible, they give you 60 days to claim and get your money back, then the fight the vendor to reimburse the CC company.

The vendor cannot remove these rights by clauses in their 'Terms and Conditions'. Weasel words like 'sold as seen' or attempts to delay or avoid responsibility for falsely describing an item do not remove your rights. The description may have untruths in it, but that's for your vendor to take up with them that sold it to them. Of course, if you are from outside the UK, getting redress may be difficult if the vendor chooses to ignore you. Hiring a lawyer remotely would be expensive, and hiring a Baliff to actually collect on any court judgement might also be a headache (tho the vendor have to pay the fees). All in all, if the item was not very expensive, you might have to bite the bullet & chalk it up to experience as a learning episode. As noted, ALL of us have an OOPS corner or closet for memory stimulants, or for resale (just be sure to call it a replica or fantasy item and avoid calling it an antique).
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