Items lost in mail!!! what should I do?

Bob A · 5th January 2018, 04:39 PM

Insurance covers the sender, IIRC. So the auction house would be reimbursed and the insurance company would own the keris if found.

If you paid by credit card or paypal you could submit a claim to them and expect reimbursement.

Green · 6th January 2018, 01:53 AM

claim is my very last resort. What I am hoping is the package will eventually be found and sent to me. What is the likelihood or chance that the package will be recovered...after it has been lost for 2 months already?

Should I wait further or discuss with the auction house to reimburse me now?

mariusgmioc · 6th January 2018, 09:12 AM

Two months is a long time. I would start discussing with the auction house about reimbursment.

Lee · 6th January 2018, 01:37 PM

In selling and shipping a few hundred items for Lew's estate, I have had just two fall off tracking. Both were international and came back to my porch unexpectedly, one after a full year and the other just after two months. Another item got misdirected at an airport in the Netherlands and sent to Brazil where it sat in Customs about a month before the fact that it was addressed to Israel was noticed and it was successfully put back on course.

If the auction house's packers got the address correct or placed a legible return address on the package it should find its way back or forward in due course. (I always include a slip with both addresses inside as well.)

PayPal and credit cards will usually give you up to about 6 months to file an 'item not received' claim and will very likely find in your favor if there is no tracking showing delivery. So patience is appropriate at the moment. If you paid by bank transfer, then you are probably at the mercy of the auction house's policies. Good luck at having your items in good order and fairly soon.

Green · 6th January 2018, 05:28 PM

Many thanks Lee for informing us your experience. So, looks like there is a small chance it will finally come my way one day. I think I will wait for one more month before I discuss about reimbursement from the auction house. I paid by bank transfer but hope the auction house will be gentlemanly enough to reimburse if it has to be decided that the package is definitely lost.

This loss is especially unfortunate and keenly felt as the kerises were from Edward Frey's book.

A. G. Maisey · 6th January 2018, 07:52 PM

I send around 100 parcels every year from Australia to other countries.

I've been shipping internationally since 1978.

In all that time there have been only two actual losses, as well as an incident in Whitehorse where a package was run over by a piece of machinery, and another incident in Utah where a parcel fell behind a piece of furniture in the delivery post office, and was found two years later when they did a re-organisation.

I believe you will eventually come out of this OK, as others have commented, if it is insured the sender should reimburse you, but the likelihood is that eventually that parcel will get to you.

Green · 6th January 2018, 11:59 PM

Hi Alan;

That sound somewhat reassuring, except that if it ever find my way i hope it will be sooner than later.

A constant thought that keep running in my head is this:... these three kerises do not want to come back home.!!

Except that unlike most most malays who believe that some keris have special magic and persona I (who is also a malay- from Kelantan) is generally NOT superstitious ( but may be I am unconsciously)...

6th January 2018, 01:37 PM	#4
Lee EAAF Staff Join Date: Nov 2004 Location: Upstate New York, USA Posts: 897	There is still hope In selling and shipping a few hundred items for Lew's estate, I have had just two fall off tracking. Both were international and came back to my porch unexpectedly, one after a full year and the other just after two months. Another item got misdirected at an airport in the Netherlands and sent to Brazil where it sat in Customs about a month before the fact that it was addressed to Israel was noticed and it was successfully put back on course. If the auction house's packers got the address correct or placed a legible return address on the package it should find its way back or forward in due course. (I always include a slip with both addresses inside as well.) PayPal and credit cards will usually give you up to about 6 months to file an 'item not received' claim and will very likely find in your favor if there is no tracking showing delivery. So patience is appropriate at the moment. If you paid by bank transfer, then you are probably at the mercy of the auction house's policies. Good luck at having your items in good order and fairly soon.

5th January 2018, 04:39 PM	#1
Bob A Member Join Date: Feb 2014 Posts: 415	Insurance covers the sender, IIRC. So the auction house would be reimbursed and the insurance company would own the keris if found. If you paid by credit card or paypal you could submit a claim to them and expect reimbursement.

6th January 2018, 01:53 AM	#2
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 307	claim is my very last resort. What I am hoping is the package will eventually be found and sent to me. What is the likelihood or chance that the package will be recovered...after it has been lost for 2 months already? Should I wait further or discuss with the auction house to reimburse me now?

6th January 2018, 09:12 AM	#3
mariusgmioc Member Join Date: Sep 2014 Location: Austria Posts: 1,882	Two months is a long time. I would start discussing with the auction house about reimbursment.

6th January 2018, 05:28 PM	#5
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 307	Many thanks Lee for informing us your experience. So, looks like there is a small chance it will finally come my way one day. I think I will wait for one more month before I discuss about reimbursement from the auction house. I paid by bank transfer but hope the auction house will be gentlemanly enough to reimburse if it has to be decided that the package is definitely lost. This loss is especially unfortunate and keenly felt as the kerises were from Edward Frey's book.

6th January 2018, 07:52 PM	#6
A. G. Maisey Member Join Date: May 2006 Posts: 6,736	I send around 100 parcels every year from Australia to other countries. I've been shipping internationally since 1978. In all that time there have been only two actual losses, as well as an incident in Whitehorse where a package was run over by a piece of machinery, and another incident in Utah where a parcel fell behind a piece of furniture in the delivery post office, and was found two years later when they did a re-organisation. I believe you will eventually come out of this OK, as others have commented, if it is insured the sender should reimburse you, but the likelihood is that eventually that parcel will get to you.

6th January 2018, 11:59 PM	#7
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 307	Hi Alan; That sound somewhat reassuring, except that if it ever find my way i hope it will be sooner than later. A constant thought that keep running in my head is this:... these three kerises do not want to come back home.!! Except that unlike most most malays who believe that some keris have special magic and persona I (who is also a malay- from Kelantan) is generally NOT superstitious ( but may be I am unconsciously)...