Breakage during shipment

Jean · 4th March 2020, 07:24 AM

This type of problem occurred to me several times with parcels from Indonesia.
The damage to your scabbard is very severe but IMO and if there was no blade inside, I would agree with Fedex that the package was not rigid enough. In my case I usually managed to repair the damages myself by gluing the broken parts, and in 2 occasions I returned the parcel to the seller who replaced the broken sarung. Good luck!

apolaki · 5th March 2020, 04:08 AM

Quote:

Originally Posted by Jean

This type of problem occurred to me several times with parcels from Indonesia.
The damage to your scabbard is very severe but IMO and if there was no blade inside, I would agree with Fedex that the package was not rigid enough. In my case I usually managed to repair the damages myself by gluing the broken parts, and in 2 occasions I returned the parcel to the seller who replaced the broken sarung. Good luck!

I once had 2 Dayak boat lutes I purchased in Indonesia shipped to the US. I took them to pos indonesia facility in Jogja and had wooden frames created to shelter the boxes. I think both made it safely with only minor hairline split on one, but I think it was due to fluctuation in humidity.

I wonder if similar things can be done in this case with the scabbard.

Anthony G. · 5th March 2020, 07:47 AM

Quote:

Originally Posted by apolaki

I once had 2 Dayak boat lutes I purchased in Indonesia shipped to the US. I took them to pos indonesia facility in Jogja and had wooden frames created to shelter the boxes. I think both made it safely with only minor hairline split on one, but I think it was due to fluctuation in humidity.

I wonder if similar things can be done in this case with the scabbard.

Hi

It does help. I bought an old keris from Indonesia and shipped to Singapore. It was protected by a wooden crate as what you have described and all is well.

Green · 5th March 2020, 02:07 PM

David;

it was not insured by the seller/sender. But I always assume that the courier service will reimburse for any damage caused by their staff. I'm dissapointed that fedex turns out to be a cheapskate big company. They did not even try to investigate the cause!

Will M · 6th March 2020, 10:32 AM

Something like that is best strapped to a piece of 2x4. Newspaper doesn't work as well as bubble wrap but should have been sufficient. Of course size of box increases price of shipping but more protective packaging can be used.
It really makes one believe that when they see "fragile" tape they respond by using the package as a football. I can't recall the exact height a package is supposed to withstand without damaging contents, USPS I recall is a 10 foot height. I remember it was impossible to find Canada Post criteria. All carriers insurance is useless except when a package is lost and even then.

4th March 2020, 07:24 AM	#1
Jean Member Join Date: Jun 2009 Posts: 1,740	This type of problem occurred to me several times with parcels from Indonesia. The damage to your scabbard is very severe but IMO and if there was no blade inside, I would agree with Fedex that the package was not rigid enough. In my case I usually managed to repair the damages myself by gluing the broken parts, and in 2 occasions I returned the parcel to the seller who replaced the broken sarung. Good luck! Last edited by Jean; 4th March 2020 at 08:10 AM.

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5th March 2020, 02:07 PM	#4
Green Member Join Date: Apr 2015 Location: Malaysia Posts: 321	David; it was not insured by the seller/sender. But I always assume that the courier service will reimburse for any damage caused by their staff. I'm dissapointed that fedex turns out to be a cheapskate big company. They did not even try to investigate the cause!

6th March 2020, 10:32 AM	#5
Will M Member Join Date: Mar 2012 Location: In the wee woods north of Napanee Ontario Posts: 394	Something like that is best strapped to a piece of 2x4. Newspaper doesn't work as well as bubble wrap but should have been sufficient. Of course size of box increases price of shipping but more protective packaging can be used. It really makes one believe that when they see "fragile" tape they respond by using the package as a football. I can't recall the exact height a package is supposed to withstand without damaging contents, USPS I recall is a 10 foot height. I remember it was impossible to find Canada Post criteria. All carriers insurance is useless except when a package is lost and even then.