Hello Marius,
As of this very auction, the shipping expenses are paid directly to the shipping company (separately invoiced from the auction results). Thus, the recipient does enter a separate contract with the shipper and the shipper is the contact point for any shipping problems.
Without being apologetic, I'm sure though that Czerny's is interested in things going smoothly and will look into improving any processes that continue resulting in any problems. As mentioned, the bureaucracy combined with limiting resources due to the ongoing pandemic will result in problems not commonly experienced.
Experiences with shipping overseas during the pandemic seem to vary widely, including parcels shipped by consumers as well as B2B transfers.
Regards,
Kai
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