Ethnographic Arms & Armour - View Single Post

VANDOO · 3rd January 2013, 02:01 AM

I AM NOT A DEALER BUT HAVE DONE BUSINESS WITH VARIOUS ONES FOR MANY YEARS SO I HAVE NO DOG IN THIS FIGHT BUT WILL MAKE SOME OBSERVATIONS. OFTEN DEALERS THEMSELVES ARE NOT KNOWLEGABLE ENOUGH IN A CERTIAN FILED AND DON'T HAVE THE TIME OR DON'T TAKE THE TIME TO CHECK OUT WHAT INFORMATION COMES WITH AN ITEM.
FOR A DEALER TO OPENLY ADMIT HE DOSEN'T KNOW ABOUT WHAT HE IS SELLING TO POTENTIAL CUSTOMERS IS NOT GOOD FOR BUSINESS. A DEALERS REPUTATION IS VERY IMPORTANT AND IS OFTEN DIFFICULT TO BUILD OR PROTECT. DEALERS WHO LEAVE THEIR CUSTOMERS DISSATISFIED USUALLY DON'T LAST LONG AS THE WORD DOES GET AROUND. IT IS IMPOSSIBLE NOT TO HAVE SOME DISSATISFIED CUSTOMERS BUT IF A DEALER COMUNICATES WITH SUCH A CUSTOMER PROBLEMS CAN OFTEN BE RESOLVED. (BUT NOT ALWAYS)
IN SUCH A CASE THE DEALER SHOULD NOT TREAT THE CUSTOMER LIKE HE KNOWS VERY LITTLE OR IS WRONG BUT SHOULD DISCUSS WHY HE THINKS THE ITEM IN QUESTION IN THIS CASE IS MILITARY OR SPORTING. THE CUSTOMER CAN GIVE HIS REASONS AND REFRENCES AS TO WHY IT IS NOT. IF NEITHER ONE WILL CHANGE THEIR MIND JUST DON'T BUY THE THING WITH NO HARD FEELINGS.
IF SOMETHING IS RECEIVED BY A CUSTOMER AND HE SAYS IT IS NOT PROPERLY DESCRIBED AND GIVES GOOD REASONS WHY AN APOLOGY AND REFUND BY THE SELLER WHEN THE ITEM IS RETURNED IN THE SAME CONDITION IS IN ORDER. NOTE! THE APOLOGY IS NOT NECESSARLY AN ADMISION OF GIVING WRONG INFORMATION BUT JUST THAT THE SELLER IS SORRY THE BUYER IS NOT SATISFIED. IN A PERFECT WORLD THERE WOULD BE NO PROBLEMS BUT IN THIS WORLD IT IS STILL POSSIBLE FOR TWO PEOPLE TO WORK OUT PROBLEMS AND PERHAPS BOTH WILL LEARN IF THEY LISTEN AND COOPERATE. PRIDE OFTEN GETS IN THE WAY OF COMMUNICATION AND RESOLVING PROBLEMS. BUT WE ARE ONLY HUMAN

JUST MY WAY OF LOOKING AT IT THERE ARE GOOD DEALERS AND BAD IN OUR COLLECTING FIELD AS EVERWHERE ELSE IN LIFE JUST DON'T BE TOO QUICK TO JUDGE BUT ALWAYS BE CAUTIOUS.

3rd January 2013, 02:01 AM	#3
VANDOO (deceased) Join Date: Dec 2004 Location: OKLAHOMA, USA Posts: 3,138	I AM NOT A DEALER BUT HAVE DONE BUSINESS WITH VARIOUS ONES FOR MANY YEARS SO I HAVE NO DOG IN THIS FIGHT BUT WILL MAKE SOME OBSERVATIONS. OFTEN DEALERS THEMSELVES ARE NOT KNOWLEGABLE ENOUGH IN A CERTIAN FILED AND DON'T HAVE THE TIME OR DON'T TAKE THE TIME TO CHECK OUT WHAT INFORMATION COMES WITH AN ITEM. FOR A DEALER TO OPENLY ADMIT HE DOSEN'T KNOW ABOUT WHAT HE IS SELLING TO POTENTIAL CUSTOMERS IS NOT GOOD FOR BUSINESS. A DEALERS REPUTATION IS VERY IMPORTANT AND IS OFTEN DIFFICULT TO BUILD OR PROTECT. DEALERS WHO LEAVE THEIR CUSTOMERS DISSATISFIED USUALLY DON'T LAST LONG AS THE WORD DOES GET AROUND. IT IS IMPOSSIBLE NOT TO HAVE SOME DISSATISFIED CUSTOMERS BUT IF A DEALER COMUNICATES WITH SUCH A CUSTOMER PROBLEMS CAN OFTEN BE RESOLVED. (BUT NOT ALWAYS) IN SUCH A CASE THE DEALER SHOULD NOT TREAT THE CUSTOMER LIKE HE KNOWS VERY LITTLE OR IS WRONG BUT SHOULD DISCUSS WHY HE THINKS THE ITEM IN QUESTION IN THIS CASE IS MILITARY OR SPORTING. THE CUSTOMER CAN GIVE HIS REASONS AND REFRENCES AS TO WHY IT IS NOT. IF NEITHER ONE WILL CHANGE THEIR MIND JUST DON'T BUY THE THING WITH NO HARD FEELINGS. IF SOMETHING IS RECEIVED BY A CUSTOMER AND HE SAYS IT IS NOT PROPERLY DESCRIBED AND GIVES GOOD REASONS WHY AN APOLOGY AND REFUND BY THE SELLER WHEN THE ITEM IS RETURNED IN THE SAME CONDITION IS IN ORDER. NOTE! THE APOLOGY IS NOT NECESSARLY AN ADMISION OF GIVING WRONG INFORMATION BUT JUST THAT THE SELLER IS SORRY THE BUYER IS NOT SATISFIED. IN A PERFECT WORLD THERE WOULD BE NO PROBLEMS BUT IN THIS WORLD IT IS STILL POSSIBLE FOR TWO PEOPLE TO WORK OUT PROBLEMS AND PERHAPS BOTH WILL LEARN IF THEY LISTEN AND COOPERATE. PRIDE OFTEN GETS IN THE WAY OF COMMUNICATION AND RESOLVING PROBLEMS. BUT WE ARE ONLY HUMAN JUST MY WAY OF LOOKING AT IT THERE ARE GOOD DEALERS AND BAD IN OUR COLLECTING FIELD AS EVERWHERE ELSE IN LIFE JUST DON'T BE TOO QUICK TO JUDGE BUT ALWAYS BE CAUTIOUS.