I have bought from them before and they used to be OK. Some time back I thought I won the auction for some items but it turned out that my bids had not been noticed so the items were sold at a lower price and collected by another buyer already! Very disappointed as you can imagine.
I checked their website and the Swedish version states that they prefer if buyers collect their items at the end of the auction. They further state that they can help with packing and ”usually” assist with sending the item through post or Fedex within Sweden or EU, as long as items not too bulky. If transportation assistance is required you should wait with paying the invoice until you have contacted Probus and agreed a transport alternative.
I imagine you already paid the invoice. In that case you should contact them at: Probus auktioner, Grevgatan 6, SE-114 53 Stockholm, Sweden. Tel. +46 (0)8 660 59 00, email:
info@probusauktioner.se. Start with sending emails but Swedish people are notoriously bad a reading emails. Then try and call their office but not sure it’s manned frequently. Finally send them a letter addressed to Max Sjöberg.
