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Originally Posted by Philip
After years of generally high satisfaction with the US Snail, I began to notice a decline in service quality in the last four or five -- including a high percentage of parcels arriving with severe impact damage (bent, gashed, or with corners bashed in), sometimes affecting the contents but thankfully not as disastrous as the example on this thread.
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I have seen the same thing recently, in fact I just had a package arrive from Japan yesterday, one corner of the box was split open from the top to the bottom, fortunately the item was made from leather and was not damaged.